Designing your LED neon sign questions

Which colours I can choose from?
Dekor Klub offers a large choice of neon tube colors, 10 altogether. We have trendy colors like pink, blue, green, warm and cold white. We also have unique neon colors you can choose from. We have neon tubes with a color jacket so the neon sign remains colored when the sign is off. The choice of colors has no impact on price. You can enjoy any colors you like to create your logo/quote into a neon sign.
Which types of font I can choose from?
We have developed our own range of 20 fonts, including cursive, block and double lined fonts. What’s even better is that we can work with almost any font, character set, or writing style. If the Dekor Klub fonts on our neon designer aren’t quite what you are after, just let us know what you need and we’ll make it happen!
What if I want a sign, that I can’t create using your custom tool?
Our custom sign maker is perfect for creating neon word signs, personalized name signs and neon light quotes. If you are looking for something different, such as a business logo sign, customized open sign, or unique neon artwork, we would love to work with you on a design. We can do almost any font, shape, style and design – turning your vision into reality. Please contact us with your ideas in this case!

Dekor Klub product questions

Are your Led Neon signs battery operated or do they plug-in?
Your custom neon sign operates in 12V. We provide the appropriate transformer for it. Usually the cale lenght is 1,5m to the transformer and another 1,5m from the transformer to the plug. If you need different measures please contact us.
How can I control my Led Neon sign?
You can order a remote contoller for 9000HUF/25EUR, that offers a range of brightness settings, ON & OFF option, and Party Modes which makes the light sign flash, flicker and pulse. They also allow you to dim the brightness of your sign, which can help with exposure when taking photos in front of your LED neon sign.
How do I hang/wall mount my neon sign?
Hanging your new neon light sign is surprisingly easy. Dekor Klub signs weight is easy on average and include pre-drilled holes on the acrylic backboard. Dekor Klub signs are safe to transport and easy to install.
For wall mounting your new neon light you’ll need one of our Wall Mounting kits, for hanging we recommend you a fishing wire or a securely knotted rope. If you need help with this, please do not hesitate to contact us!
Can I get a free standing LED Neon sign?

Of course, we have two options available:

  • Neon lights with an acrylic base to allow for stand up signs
  • Neon lights in a clear acrylic box

What are the background options?

Dekor Klub signs are mounted on an acrylic backboard. Our team will select the best backboard option based on the design you’ve chosen. Please let us know if you have a preference and, where possible, we will assist. The most common options for backboards are cut to text, cut to shape or a square/rectangle shape.

What are those small marks on my sign?

Because Dekor Klub signs are handmade there are sometimes small marks on the acrylic or glue marks where the tube holding flexible LED has been attached to the acrylic. In the rare instance that the marks are evident they are always minor and not visible when the sign is turned on.

What if I want a sign that’s partially neon?

If you have more complex needs, like a very rich in details company or business logo or graphics, we are here for you with a combination of UV printing and lightweight LED neon.

Is LED neon more environmentally friendy?

LED neon flex signs can be up to 10x more energy efficient than the same sign made from glass neon tubes. As a result it works for 50000 hours, 5 times more than the traditional neon. LED neon signs have lower electricity costs and greater safety. Finally, LED neon signs do not contain neon gas, mercury or any other harmful chemicals that can make recycling difficult. We can now offer wooden backboards also instead of acrylic.

Production/Manufacturing questions

How are our LED neon signs and tables made?

Dekor Klub signs are all handmade, using flexible LED stripes on acrylic or wood backing.

Where are Dekor Klub products made?

Our products are made in Hungary, onsite in Budapest.

What is the LED neon flexible tube attached to?

Our signs come with an acrylic backboard. You can choose from a variety of options when it comes to this backboard (sometimes the design will determine what backboard is required). The backboard can be cut around the shape so it is contoured and nearly invisible or it can be cut in a desired shape. The backboard color can be clear, black, solid color or UV printed with an image.

Payment and Shipping questions

What are your payment and billing terms and conditions?

Payment for all signs and products ordered through the Dekor Klub online shop is taken at the point of sale. You can choose to pay by PayPal, Barion or using a credit card. Payment for all custom made signs that you design online using our Neon designer tool is taken at the point of sale. You can choose to pay by PayPal, Barion or using a credit card.

What are the shipping costs?

You can personally pick up your order at our site, or also at the Vinyl & Wood store in Budapest. We use a fix 3500HUF/10EUR price for delivery in Budapest and for any other spot in the country we use an individual fee dependent on private arrangement. You can also choose a delivery company after checking out with your order, see their prices there. For orders in the European Union we are working with DHL and have different solutions and prices for all the members dependent on the attributes of your order. Get in touch with us, so we can plan before.

Why is the shipping time 3-4 weeks of an order?

Dekor Klub signs are handmade so there is plenty of production time on each order. 4weeks is the maximum turnaround time and most of the customers receive their Dekor Klub order within 2-3 weeks.

Returns & Warranty

What is your Returns policy?
Dekor Klub offers returns and refunds for faulty products only. Dekor Klub will make every effort to resolve the issue and may fix, replace, refund the product.

The final resolution for faulty products, including refunds for the cost of the product and/or shipping, is decided on a case by case basis depending on the source of the fault, and is at the sole discretion of Dekor Klub.

What is Dekor Klub’s returns procedure?

Please contact us at hello@dekorklub.hu to let us know which products you wish to return and why, attaching a short video of your sign as well as photos. Please note that we require both a video and photos for diagnostic and quality purposes. If you are not able to provide both a video and photos of the problem then our ability to examine your issue will be limited. Once we have received all of the required information we will be in touch to try to resolve the issue as soon as possible.

If a return has been agreed please note that you must return the faulty product in its original condition with all of its original packaging.

If a return has been agreed the faulty item must be returned for inspection by Dekor Klub within 14 days of when you received the product. After inspecting your case, we will immediatily fulfill your replacement or refund.

Does my sign come with a warranty?
Dekor Klub products include a 24 month warranty which covers electrical components when used appropriately. Dekor Klub takes no responsibility for any costs incurred when installing and/or uninstalling your sign. For outdoor products we include a 6 month warranty also with the before mentioned conditions.